Holiday period opening hours - Tauranga City Council
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Holiday period opening hours

Holiday closure
 

Summer is here, and many of our staff are taking a well-deserved break over the Christmas and New Year holiday period.

Most Council offices will close at midday on Tuesday, 24 December 2024 and re-open at 8am Monday, 6 January 2025.

Our Customer Service Centres will be closed from midday on Tuesday 24 December 2024 and reopen at 9:30am on Friday 3 January 2025.

If you need to reach us, you can call our contact centre team 24 hours a day 7 days a week, including public holidays, on 07 577 7000.

The public holiday dates are:

  • Wednesday, 25 December 2024: Christmas Day
  • Thursday, 26 December 2024: Boxing Day
  • Wednesday, 1 January 2025: New Year’s Day
  • Thursday 2 January 2025: Day after New Year's Day

Our Customer Service Centres will be closed from midday on Tuesday 24 December 2024 and reopen at 9:30am on Friday 3 January 2025.

Friday, 20 December 2024 to Friday, 10 January 2025 are considered as non-working days through legislation under the Local Government Official Meetings Act 1987 and will therefore impact the delivery of LIM reports during this period. If you need a LIM report prior to the shutdown period please apply by Thursday, 5 December 2024 for a 10-day residential or commercial LIM and by Thursday, 12 December 2024 for a 5-day residential LIM. Processing of LIM applications received during the shutdown period will officially start from Monday, 13 January 2025. 

Property Files will not be processed between Friday, 27 December 2024 and Friday, 3 January 2025 inclusive. Day 1 for any Property File application received between these dates will be Monday, 6 January 2025. If you require a Property File before the shutdown period please apply by Thursday 19 December to guarantee issue before the break. 

Property files will not be processed between Friday 27 December 2024 and Friday 3 January 2025 inclusive. Day 1 for any property file application received between these dates will be Monday 6 January 2025. If you require a property file before the shutdown period, please apply by Tuesday 19 December to guarantee issue before the break. 

Under the Local Government Official Information and Meetings Act, the statutory non-working days start from Friday, 20 December 2024 and run until Friday, 10 January 2025 inclusive.  

This means that the statutory clock will stop on building consent and resource consent processing for the period between and including 20 December 2024 and 10 January 2025. This period will therefore not count toward the 20-working day processing time. 

You can still lodge applications at any time, however, processing will not commence until our return to work on Monday, 13 January 2025. 

Building consents
Resource consents

The last day for processing Service Connection Applications will be Monday, 16 December 2024. Any applications submitted after this date will be processed upon our return to work on Monday, 6 January 2025. While the SCA team will endeavour to process all SCA applications as quickly as possible, it may take a week or two for us to work through the backlog after returning from the Christmas break.  

Know the score

Tauranga has a mix of permanent and temporary alcohol-free area where you cannot carry open alcoholic beverages or consume alcohol in public places. Learn more and View alcohol free areas

Dog Exercising areas

You can exercise your dog(s) on most of our beaches all year round, as long as you have your dog under control and do not allow it to walk up to people or their property uninvited. 

There are some area where you can’t take your dog, including Pilot Bay, Mauao, Mount Main Beach and Moturiki (Leisure Island). This includes walkways, boardwalks, grassed areas, the foreshore and the dunes. Dog-free areas are in place to protect nesting wildlife, and in places where there is high usage by the public.

The full list of dog-free areas, and information on leash control areas can be found on our animal services webpage.

Leash control or dog prohibited areas

Dog complaints

If you need to lodge a complaint about a dog, please call our contact centre on 07 577 7000.

Our response will vary depending on the type of complaint, the seriousness of the incident, and/or whether there have been any previous complaints. The options available to council are written warnings, abatement notices, infringement or prosecution. If it is a serious incident, it is likely the dog will be impounded until the matter is resolved.

More information on animal complaints

Dog attacks

To report a dog attack/dog bite call the contact centre as soon as possible. We take dog attacks/bites very seriously and will act as quickly as possible.

Animal welfare

Any complaints about animal welfare, including animal ill-treatment or cruelty, should be made to Ministry of Primary Industries on 0800 00 83 33 or SPCA on 07 578 0245.

Sick, injured or dead wildlife, including penguins, seals, birds can be reported to the Department of Conservation (DoC) on 0800 DOC HOT (0800 362 468).

If your kerbside bins are usually collected on a Wednesday, Thursday or a Friday, your collection day will be one day later than usual for two weeks over Christmas and New Year’s - from Wednesday, 25 December to Friday, 3 January. This is to give our kerbside collections team a well-deserved break on Christmas and New Year’s Days. To those households impacted by this change, please place all bins at the kerbside before 7am the day following your regular collection day during this period.

If you have extra glass, recycling or rubbish that won’t fit into your bins on collection day, you can either save it for future collections, or take it to Te Maunga Transfer Station. Remember, bins with lids that won’t close, or overfilled glass recycling bins, can’t be collected. Extra recycling or glass can be dropped at the transfer station free of charge, and you can drop up to four 60L bags of rubbish for $5.50 each bag (maximum weight of 10kg per bag). Anything over the four bags will revert to standard charges based on weight.

Bin deliveries

There will be no bin deliveries from 23 December 2024 – 6 January 2025. Bin deliveries and collections to resume Tuesday 7 January 2025. Bins (replacement, additional or garden waste) need to be ordered by EOD Friday 13 December to ensure delivered by 20 December. If ordered after this date, the bins likely won’t be delivered until the week of 6 January.

Te Maunga Transfer Station

Te Maunga Transfer Station will operate regular hours over summer (Mon-Fri 7.30am-5pm, Sat-Sun 8.30am-5pm) except on these days:

  • Wednesday, 25 December: Closed for Christmas Day 
  • Thursday, 26 December: Open 8.30am-5pm for Boxing Day 
  • Wednesday, 1 January: Closed for New Year’s Day 
  • Thursday, 2 January: Open 8.30am-5pm for the Day after New Year’s public holiday 

Maleme Street Transfer Station (open to commercial account holders only) 

  • Monday to Friday: 7.30am to 5pm (public holidays: 9am to 5pm) 
  • Saturdays: 9am to 3pm 
  • Sunday: Closed 
    Reminder that customers can take up to 4x 60L rubbish bags to the transfer station at a cost of $5.50 per bag with a max of 10kg per bag if they have additional rubbish. Advise the Weighbridge Operator on the way into the Transfer Station how many bags you have for disposal. More than four bags for disposal but will be charged the standard gate rate for rubbish, rather than the bag rate. 

Please only email sustainability.waste@tauranga.govt.nz at all times for customer queries as this will be monitored by the team during the holiday season. 

All-terrain vehicles (three or four-wheeled only, not two-wheeled) may be driven on the beach for recreational fishing purposes only, if they have the permission of council (authorisation number must be displayed on the vehicle). They can only be ridden on the beach east from Karewa Parade (vehicle access point 105 and 107 Karewa Parade) to and from the Kaituna River. They should be driven below the high tide mark (except when unsafe to do so) and must not be driven on the dunes.

Complaints should be made to the NZ Police. Council enforcement staff cannot issue moving vehicle fines.

Under our Beaches Bylaw 2018, longline/kontiki fishing devices (regardless of how they are deployed) cannot be used on the beach between the hours of 10 am and 5 pm from 15 December to 15 February. Fishing is not permitted within 300m of any flagged lifeguard area at all times.

  • All Library Community Hubs (including council face-to-face services and the Mobile Library) close at 12 midday on Tuesday 24 December and reopen at 9:30am on Friday 3 January. 
  • Book returns will be open at all library locations. 
  • No items will be due during the closed period. 
  • The online library for ebooks, e-audio books, streaming movies and more is available 24/7 at www.library.tauranga.govt.nz 

Baycourt will close at midday on Tuesday, 24 December 2024 and will re-open at 10am on Monday, 6 January 2025. 

While the venue is closed, you can still book tickets for all future shows by visiting the Baycourt website.

The Village office will be closed from midday Tuesday 24 December 2024 to 8am Monday 6 January 2025, however the Village will remain open to the public. The Village tenants all have their own closedown dates.

Historic Village office opening hours

There are several reserves, roads and car parks in Tauranga where self-contained mobile homes can freedom camp. However, there are different restrictions on the number of parking spaces available and days of the week someone can stay at each location. The maximum number of nights anyone can stay at any one location is two.

Full details on Freedom camping 

If you want to freedom camp in Tauranga, you must be in a self-contained vehicle that clearly displays NZS5465:2001 certification. 

Most complaints we receive are usually about campers not being in a self-contained motorhome.

Campers who do not adhere to the rules may be issued with a $200 fine.

To make a complaint, you can call our contact centre 24/7 on 07 577 7000. Council staff will respond to complaints during business hours and our contractors will action afterhours. 

All reserves where you can freedom camp have clear signage and, where possible, we have dedicated parking bays which have been painted green with a white campervan stencil. Campers must be parked within the designated area overnight to avoid receiving a fine.

If you want to challenge an infringement notice you can do so online.

Dispute an infringement notice

If you need help this holiday season, please get in touch. We have a service available which you can access any time - without any judgement. Just click on the Here to help u link below, give us your details, and someone will be in touch to offer support.

Here to help u

Do you or someone you know need help? Here is a brochure to guide you to resources to support you through this time.

Need a hand flyer (460kb pdf)

Mclaren Falls

McLaren Falls is open from 7:30am until 7:30pm during daylight saving hours.

Other parks and reserves

Most parks and reserves do not close at a certain time; however, some have gates to the car parking areas. These gates are locked as per each site’s signage for locking and unlocking.

The sites below have gates to the parking areas.

  • Fergusson Park
  • Gordon Spratt Reserve
  • Greerton Park
  • Waipuna Park
  • Beach Road Reserve
  • Carlton Street Reserve
  • Cambridge Park
  • Kulim Park
  • Matua Saltmarsh
  • Rotary Park
  • Tye Park
  • Pāpāmoa Domain
  • Pāpāmoa Beach Road opposite Hartford Ave

Baywave TECT Aquatic and Leisure Centre, Memorial Pool, Greerton Aquatic and Leisure Centre, Otūmoetai Pool and Mount Hot Pools.

Christmas / New Year opening hours

Tauranga community halls and centres.

Christmas / New Year opening hours

Mercury Arena at Baypark, QEII Youth Centre, Mount Maunganui Sports Centre, Merivale Action Centre and Aquinas Action Centre.

Christmas / New Year opening hours

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